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Privacy Notice

Thornton and Ross is based in Huddersfield, West Yorkshire. We develop, manufacture and supply a wide and growing range of branded OTC medicines, dermatological preparations, niche generic medicines and other pharmaceutical, healthcare and hygiene products.

Thornton and Ross puts priority on protecting your personal information. Acknowledging the importance of your personal information, we strive to secure and carefully process the information you share with us. We value your trust. We hence provide notice regarding how we collect, use and share your information. Our collection, use and sharing of your information is only based on your permission or where allowed by law.

By using this website, you are deemed to have agreed with the terms of this Privacy Policy. Whenever you submit information via this site, you therefore consent to the collection, use and disclosure of that information in accordance with this Policy.

Scope of this Privacy Notice

This Privacy Notice applies to personal data we collect through the Site. It describes how we use your data and your data protection rights, including a right to object to some of the processing which we carry out. 

Our Site may include links to other websites over which we have no control. Thornton and Ross is not responsible for the privacy policies or practices of other websites.

Personal data we collect

Personal Information is collected at several different points on this website with the informed consent of the visitor. The Information provided is used to improve the appropriateness of the information provided on the website, market research, and the provision of other services by the company, associated companies and other third parties.

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Personal Information You Provide To Us: We or our service providers (acting on our behalf) may collect "Personal Information" (which is information that, on its own or when combined with other information, identifies you or relates to you as an identifiable individual) that you provide to us, such as your first and last name, email, telephone number(s), address or post code and any Usage Personal Information (explained below), such as IP address, to the extent that this allows you to be identified.

Personal Information Collected Automatically: Whenever you visit or interact with the Site, we, as well as our third party service providers, may use a variety of technologies that automatically or passively collect information about how the Site is accessed and used (collectively, "Usage Personal Information"). Usage Personal Information may include:

How we use your information

We process the personal data we collect for the following purposes:

Will Thornton and Ross share my personal data with anyone else?

In general, Thornton and Ross Limited shares aggregated information and statistics about its customers, sales, traffic patterns and related website information with partners, third parties, marketing agencies, suppliers and advertisers.

We may pass your personal data on to third-party service providers contracted to Thornton and Ross in the course of dealing with you, as explained in this Privacy Policy, as disclosed at the time you provide your information and in the following circumstances:

When they no longer need your data to fulfil this service, they will dispose of the details in line with Thornton and Ross’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

Under what circumstances will Thornton and Ross contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that Thornton and Ross holds about me?

Thornton and Ross at your request, can confirm what information we hold about you and how it is processed. If Thornton and Ross does hold personal data about you, you can request the following information: 

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at dataprotection@thorntonross.com or write to us at the following address:

GDPR representatives
Thornton and Ross Limited
Manchester Road
Huddersfield
HD7 5QH

What forms of ID will I need to provide in order to access this? 

Thornton and Ross accepts the following forms of ID when information on your personal data is requested:

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version.

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/